Not all products mentioned are available in all jurisdictions.
FAQ
Account management and security
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20265,973
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202612,078
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,545
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,795
- What is sub-account?Published on Aug 22, 2023Updated on Dec 26, 20251,784
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Jan 15, 202623,128
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025446
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,415
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,157
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,929
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025106
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025164
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025394
- OKX Beginner's GuidePublished on Nov 10, 2025Updated on Dec 16, 20251
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513