FAQ

A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 9 Oct 20256,288
How do I make a deposit? (app)
Published on 22 Aug 2023Updated on 24 Sept 2025134,327
OKX Beginner's Guide
Published on 20 Mar 2023Updated on 24 Oct 20251,580
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 8 Sept 202514,781
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 19 Sept 20254,989
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 23 Oct 202513,149
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 8 Sept 202519,137
Do I need to pay fees for deposit and withdrawal?
Published on 1 Jun 2023Updated on 29 Sept 20255,395
What's demo trading and how do I use it?
Published on 12 Dec 2023Updated on 10 Sept 2025874
How do I create/import an OKX wallet?
Published on 24 Aug 2023Updated on 15 Oct 20253,596
What's a private key/seed phrase?
Published on 24 Aug 2023Updated on 15 Oct 20252,374
What should I do if I forget my OKX wallet password?
Published on 28 Oct 2022Updated on 12 Sept 202512,138
OKX SG Beginner's Guide
Published on 24 Jun 2025Updated on 17 Oct 20252
How do I verify my identity with Singpass?
Published on 13 Sept 2024Updated on 15 Oct 20252
How do I buy and sell crypto with a third party?
Published on 5 Sept 2023Updated on 17 Sept 2025610

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