How to handle orders with delayed transactions from third parties?

Опубликовано 16 дек. 2024 г.Обновлено 28 янв. 2026 г.2 мин на чтение3 250

No-fault cancellation of delayed orders

If you choose a third party for payments during C2C trading, it may trigger the third party's risk control rules.

If you see a reminder that funds will arrive after 24 hours (indicating a delayed payment on the transfer page), but you also have the option to Continue Transfer, it's recommended to choose Continue Transfer first. This way, your funds can arrive in real-time.

You can discuss with the seller to cancel the order and submit a cancellation reason along with a screenshot based on your situation to file a no-fault application.

You can choose a different payment method or adjust the purchase amount before placing your order again.

After choosing to continue the transaction, please wait patiently for 24 hours.

If a third-party payment indicates that funds will arrive after 24 hours and you choose to continue with the transaction, the seller won't receive the payment immediately. Typically, the seller will only release crypto after they have received the payment.

If this situation occurs, please wait patiently for 24 hours for the funds to arrive. You can stay in touch with the merchant; after 24 hours, once the seller receives the payment, they'll release the crypto. Please pay attention to the notification on the payment page.