FAQ

Account management and security

How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 2 Feb 202613,493
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 8 Sept 202515,689
What is sub-account?
Published on 22 Aug 2023Updated on 11 Feb 20261,797
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 15 Jan 202623,323
How do I close my account? (web)
Published on 22 Aug 2023Updated on 11 Feb 2026452
How do I close my account? (app)
Published on 22 Aug 2023Updated on 11 Feb 2026878
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 28 Jan 2026396
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 11 Feb 2026350
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 27 Jan 2026456
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 15 Dec 2025379
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 9 Feb 2026580
How do I change my login password?
Published on 22 Aug 2023Updated on 11 Feb 202619,377
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20256,778
I haven't received the SMS code
Published on 16 Aug 2023Updated on 11 Feb 202631,747
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 11 Feb 202612,344

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