FAQ

Account management and security

How do I change my email?
Published on 6 Sept 2023Updated on 9 Feb 20264,091
How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 18 Apr 202613,794
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 16 Apr 202616,119
What is sub-account?
Published on 22 Aug 2023Updated on 4 Mar 20261,835
How do I close my account? (web)
Published on 22 Aug 2023Updated on 15 Apr 2026459
How do I close my account? (app)
Published on 22 Aug 2023Updated on 15 Apr 2026892
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 24 Mar 2026400
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 25 Mar 2026365
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 27 Jan 2026464
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2026387
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 17 Apr 2026592
How do I change my login password?
Published on 22 Aug 2023Updated on 4 Mar 202619,605
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 4 Apr 20267,516
I haven't received the verification code
Published on 16 Aug 2023Updated on 18 Apr 202632,818
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 10 Apr 202613,026

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